SHIPPING & RETURNS
Shipping Policy
Well Wear ships worldwide. We typically use USPS for all shipping but alternative carriers may be used on occasion. Expedited delivery is available upon request and when paid for by the customer in advance.
All in stock orders will typically ship within 3 business days. Customers are notified by email if an item is on backorder and provided the estimated shipment date of all backordered items. In stock items (partial orders) will be sent as per usual unless the customer requests the order to be sent at once. The time in transit will vary depending on the consumer’s location and the time of year.
Return & Exchange Policy
You may return the jacket (s) that are unused and purchased directly from Well Wear within 30 days of the original delivery. Returned items must be unused accompany the return to receive a full refund. Once a return is authorized by our team, you should:
1. Safely repack the returned items and send the package to:
Well Wear
Attn: Returns
PO Box 10294
Burbank, CA 91510
USA
2. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns with a value of over $100.00 should be insured. We cannot be held liable for return merchandise that does not safely reach our return department.
We will credit you in the same manner as your original payment within 7 days of receiving the properly returned item.
* Some orders, especially smaller packages, are on occasion sent via the United States Postal Service. Tracking information is generally not provided in these instances.